Shipping policy
Effective Date: 1 August 2026
Every order is handcrafted, carefully packaged, and sent on its way with the same attention we give to what's inside the box.
Thank you for choosing Olive and Tallow LLC ("Olive & Tallow," "we," "our," or "us"). This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order with Olive & Tallow, you agree to the terms outlined below.
1. Shipping Destinations
We currently ship to:
- All 50 United States
- Puerto Rico
- APO/FPO/DPO military addresses
At this time, we do not ship internationally, including Canada, Europe, or other countries. As our business grows, we may expand shipping destinations and update this policy accordingly.
2. Processing Times
Processing time is the time required to prepare your order before it is shipped and does not include carrier transit time.
Ready-to-Ship Products — orders containing in-stock products are typically processed within 1–3 business days.
Made-to-Order Products — products made specifically for your order may require up to 6 weeks before shipment. Estimated production times will be displayed on the product page whenever applicable.
Large orders, wholesale orders, or custom orders may require additional processing time. If significant delays occur, we will contact you using the email address provided at checkout.
3. Business Days
Business days are Monday through Saturday, excluding major U.S. holidays. Orders placed on Sundays or holidays will begin processing on the next business day.
4. Shipping Carriers
Orders may be shipped using one or more of the following carriers:
- United States Postal Service (USPS)
- United Parcel Service (UPS)
- FedEx
The carrier selected for your order will depend on destination, package size, shipping method, and availability. Olive & Tallow reserves the right to choose the shipping carrier that best meets the needs of each order.
5. Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information. Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
6. Shipping Rates
Shipping charges are calculated during checkout based on package weight, package dimensions, destination, and selected shipping service. From time to time, Olive & Tallow may offer free shipping promotions. Any applicable minimum purchase requirements will be clearly stated at checkout.
7. Free Shipping Promotions
When offered, free shipping applies only to qualifying orders shipped within the United States and Puerto Rico unless otherwise stated. Free shipping promotions cannot be combined with other promotional offers unless specifically indicated.
8. Shipping Insurance
Every shipment includes shipping insurance to help protect your purchase while it is in transit. If your package arrives damaged, please notify us within five (5) calendar days of delivery. To assist with the carrier's insurance process, please provide:
- Photographs of the damaged product
- Photographs of the shipping box
- Photographs of the packing materials
- A photograph of the shipping label
9. Delivery Estimates
Estimated delivery dates provided during checkout are estimates only. Delivery times are determined by the shipping carrier and may be affected by factors beyond our control, including weather conditions, holidays, carrier delays, transportation disruptions, natural disasters, customs inspections (if international shipping becomes available), or other unforeseen events. Olive & Tallow cannot guarantee delivery dates.
10. Heat-Sensitive Products
Many of our products are handcrafted using natural oils, butters, waxes, and tallow. During periods of extreme temperatures, products may soften or melt while in transit. We carefully package products to reduce this risk whenever possible.
If your order arrives damaged due to shipping-related heat exposure, please contact us within five (5) calendar days of delivery so we can review the situation. Products left unattended after delivery, including in mailboxes, on porches, or inside vehicles, are the responsibility of the customer.
11. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, please contact us immediately. If your order has not yet shipped, we will make every reasonable effort to update the shipping address. Once an order has been shipped, we cannot guarantee that address changes can be made. Orders returned because of an incorrect or incomplete address may require additional shipping charges before they can be resent.
12. Returned Packages
Packages returned to Olive & Tallow because they were undeliverable, refused, unclaimed, or addressed incorrectly may be reshipped after the customer pays any additional shipping costs. Original shipping charges are non-refundable.
13. Lost Packages
If your package appears to be lost while in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the shipment and, when appropriate, file an insurance claim. Depending on the outcome of the investigation, Olive & Tallow may, at its sole discretion, replace the order, issue store credit, or provide a refund.
14. Packages Marked as Delivered
If tracking indicates that your package has been delivered but you cannot locate it, we recommend that you verify the shipping address used during checkout, check around your property, ask household members and neighbors, and contact your local post office or shipping carrier. Once a carrier marks a package as delivered, Olive & Tallow is generally unable to control or verify its location. We review these situations individually and will work with customers in good faith to reach a reasonable resolution whenever possible.
15. Multiple Shipments
Orders containing made-to-order items and in-stock items may be shipped separately to reduce delays. If multiple shipments are required, you will receive separate tracking information for each package.
16. Force Majeure
Olive & Tallow shall not be responsible for shipping delays or failure to perform resulting from events beyond our reasonable control, including but not limited to hurricanes, severe weather, flooding, wildfire, pandemics, labor shortages, transportation disruptions, carrier delays, governmental actions, utility outages, supplier shortages, or other force majeure events. Processing and delivery schedules may be adjusted as necessary under these circumstances.
17. Holiday Shipping
During holidays, product launches, promotional events, and peak shopping seasons, processing and carrier delivery times may be longer than usual. We encourage customers to place holiday orders early whenever possible.